Returns

PLEASE NOTE: You must contact Bark Control Australia on 1300 668 931 before sending a product back. You will need to call us on this number to receive your Return Merchandise Authorisation (RMA) number. Your RMA is valid for 14 days. Returned products must be sent back within that time.

Return Address:

Bark Control Australia
Unit 19/33-43 Meakin Road Meadowbrook, 4131

We recommend that you return the product via a reputable postal/freight provider, and that you organise insurance on expensive items to cover any risk of lost, theft or damaged goods during transit. You must prepay all returned postage costs. Bark Control Australia reserves the right to refuse to accept, and to return parcels that arrive as COD (cash on Delivery) or have "More To Pay" stamped on them.

60-Day Money Back Guarantee

At Bark Control, we offer an unconditional, no questions asked, 60-day money back guarantee on all unused and unopened items we stock. If you receive the product and decide you do not want to keep it or your circumstances change, send it back.

You will need to contact us on 1300 668 931 within the 60-day time period and request an RMA Number (Return Merchandise Authorisation Number). To be eligible for your refund, your product MUST be returned to our mailing address (Unit 19/33-43 Meakin Road, Meadowbrook, QLD, 4131) within 14 days of receiving the RMA. As soon as we receive the product, if the item looks new and is in a resaleable condition, we will refund you the remaining amount of your order (excluding shipping). The refund will be paid to the account you purchased the products with.

A processing fee of 5% of the purchase price will be charged on all returned items.

If your order is paid via Afterpay, an additional 5% processing fee is charged on the total cost of the order.

We will also replace products that are; damaged during delivery, defective, or you receive the wrong item due to fulfillment errors.

What does your return policy not cover?

• You have opened and used the product. Your return is automatically void.
• The product is not in resaleable condition (excludes damage caused by delivery).