Returns

PLEASE NOTE: You must contact K9 Control before sending a product back. Please call us on 0800 144 869 to organise your Return Merchandise Authorisation (RMA) number. Your RMA is valid for 14 days. Returned products must be sent back within that time.

Return Address:

K9 Control New Zealand
P.O. Box 51 416
Pakuranga
Auckland 2010

We recommend that you return the product via a reputable postal/freight provider and that you take out insurance on expensive items to cover any risk of lost, theft or damaged goods during transit. You must prepay all returned postage costs. Control New Zealand reserves the right to refuse to accept, and to return, parcels that arrive COD or have "More To Pay" stamped on them.

60-Day Money Back Guarantee

At K9 Control we offer an unconditional, no questions asked, 60-day money back guarantee on all unused and unopened items we stock. If you receive the product and decide you do not want to keep it or your circumstances change, send it back.

A processing fee of 10% of the purchase price will be charged on all returned items. If the item looks new and is in a resaleable condition, we will refund you the remaining amount of your order (excluding shipping). The refund will be paid to the account you purchased the products with.

We will also replace products that are damaged during delivery, defective, or you receive the wrong item due to fulfillment errors.


What does your return policy not cover?

  • You have used the product. Your return is automatically void.
  • The product is not in resaleable condition (excludes damage caused by delivery).