Warranty & Guarantees

Author: Jason Ross  

When buying online, we here at K9 Control, understand the importance of feeling secure with any purchase you make. With this in mind, we have put in place a number of factors to assist you in the selection and purchase of the right collar for your situation and for your dog. This includes the buying guides and bark collar, dog fence and dog training collar articles that have been written by experts and made available for you on this website. In addition to this, we have product warranty in place – this includes:

  • All of our products are covered by genuine Distributor Warranties
     
  • We offer a 60 Day Money Back Guarantee on all Bark Collars, Remote Training Collars and Dog Fencing Systems
     
  • Find a cheaper price on any New Zealand website and we guarantee to match this price

 

WARRANTIES
All products sold by K9 Control are covered by genuine Distributor warranties. 

Unless otherwise stated all warranties are for 12 months from the date of purchase. This warranty covers intrinsic component and manufacturing defects and excludes any defects due to misuse, incorrect procedures, tampering, incorrect maintenance, physical damage or misadventures. Damage from dogs chewing is not covered under warranty.

Bark Collars, Remote Trainers and Containment Systems supplied by PetSafe, SportDog and Innotek will be repaired or replaced for a period of Three Years from original invoice date. This warranty covers intrinsic component and manufacturing defects and excludes any defects due to misuse, incorrect procedures, tampering, incorrect maintenance, physical damage or misadventures. After the first year from date of sale a nominal handling and labour fee, plus return freight charges will apply.

In no event shall K9 Control New Zealand be liable for any direct, indirect, punitive, incidental, special or consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of this Product.

Should your unit require servicing, please call us first on (09) 951 8004 to check first if an operator can help you over the phone.

If your product must be returned we will provide a mailing address for the unit to be returned.  Enclose your Sales Receipt, a note detailing the problem and ensure we have your current return address and phone number.

DO NOT RETURN ANY ITEM WITHOUT FIRST CONTACTING K9 CONTROL NEW ZEALAND

 

60 DAY MONEY BACK GUARANTEE
At K9 Control New Zealand we offer an unconditional, no questions asked 60 day money back guarantee on all unused and unopened items, we stock.
If you get the product home and decide you do not want to keep it or your circumstances change between purchasing and the product arriving you have the option to return it to us.
An administration fee of 5% (min $15.00) of the purchase price will be charged on all returned items.
Any item that has been removed from its original packaging and/or used in any way is not covered by our 60 day money back guarantee policy.

 

PRICE MATCH GUARANTEE
We guarantee to match any New Zealand competitors advertised price.  This price is inclusive of all postage and handling costs.  International sites and Auction web sites do not apply.